EXCHANGES
We replace items only if they are defective, damaged, or if the wrong item was sent due to an error on our end. This applies regardless of how long ago the order was placed, since issues like these are usually only discovered after the order arrives.
To request an exchange, email us at support@gearwanta.com with your order number and photos of the issue. Our team will review your claim, and if approved, we'll provide you with a return address and instructions.
We do not offer exchanges for reasons such as wrong size ordered or change of preference — see our Return & Refund Policy for those cases.
ORDER CHANGES & CANCELLATIONS
You can modify or cancel your order within 2 hours of placing it. Email support@gearwanta.com with your order number and the change you'd like to make, and we'll confirm once it's done.
After 2 hours, your order is released to our fulfillment team and can no longer be modified or cancelled.
Cancellations within the 2-hour window are subject to a management and transaction fee of 1.5% of your total order value. The remaining balance is refunded to your original payment method.
SWITCHING TO A DIFFERENT ITEM
If you'd rather switch to a different item than cancel outright, place a new order for the item you want within 2 hours of your original order. Once the new order is placed, our system automatically cancels the original order and refunds it in full — no fee applies.
This only works within the same 2-hour window as above. After that, the original order has entered processing and can no longer be cancelled, even if a new order is placed.
Contact us:
Email: support@gearwanta.com
