Torterra High Top Shoes

All shipments are sent by USPS, FedEx, UPS or DHL. The order will be sent to the address you enter at the checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.

We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

Shipping to United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

Israel, Singapore, South Korea, Taiwan, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Australia, New Zealand, Canada, Portugal, United States

DO YOU OFFER DELIVERY TO MILITARY APO/FPO ADDRESSES?

No, we can not send shipments to Military APO/FPO addresses. 

SHIPPING FEE

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

SHIPPING & HANDLING TIME

[Delivery Time = Processing time + handling time]

We process orders on business days which are Monday through Friday, Pacific Time (UTC-8), and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Handling Time: 6 – 8 business days (in regular seasons) or more depends on holiday seasons.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

Contact us: 

Email: support@gearwanta.com

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Our policy lasts 35 days from the date that you receive your product from us. If 35 days have gone by since the delivery of your purchase, we can't offer you a return or refund, unfortunately. 

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.

Restocking Fee:

No Fee

RETURN

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@gearwanta.com for more information. Any defects or errors on our part will result in a replacement at no charge.

If the replacement is applicable, please allow 2 - 3 weeks to receive the new item(s) at no charge.

HOW TO RETURN YOUR PRODUCT?

1 - Contact us via  email support@gearwanta.com form so we can provide you a return label.

2 - Repack your products and stick the label to the outside of the package. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.

Please be informed that you have to pay the return shipping fee.

REFUND

We will issue a refund in these cases:

(We don't accept refunds in case the shipper can not contact you for delivery).

You receive the damaged/defective/wrong items which be faulty due to an error on our end but it cannot be replaced. You will get full refund.

Please send us an email to support@gearwanta.com once you need return/refund the order. We will send the feedback within 48 hours after receiving the email.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@gearwanta.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@gearwanta.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@gearwanta.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.